How to order
Registration and Ordering Process
Making purchases on Love my Pharma, as well as accessing the Client Area, requires the consumer to register on the Online Store. Personal Data will be requested, which is mandatory to fill in, including full name, phone contact, address, and email contact;
Login is done through the “Login” option. If the client does not wish to register on Love my Pharma, they can choose the “Guest” option to make Online purchases;
After selecting your products, they will be available in the shopping cart. Love my Pharma advises always verifying the products and quantities selected to ensure the order matches what is intended.
When finalizing the order, the consumer will be directed to the payment process (Checkout). At this stage, you can choose to continue as a guest or register;
After filling in all the data, if not already done, the client is sent to the payment process. At this stage, the final order amount will be presented, including, if applicable, shipping costs. The client can select one of the various payment methods available at Love my Pharma;
After the purchase is processed, the client receives an email with all the details of the online order;
With the completion of the order and subsequent payment order, the purchase and sale contract of the products chosen by the Client is considered concluded;
If payment confirmation is not received, or if the General Terms and Conditions of Sale are not complied with, Love my Pharma reserves the right not to accept the order or to cancel it, in whole or in part, even after automatic confirmation;
All questions related to the ordering process, payment, or after-sales should be addressed to the Love my Pharma Customer Support Team via email contact: apoio@lovemypharma.com or by phone at +351 912 537 496 (Phone support is provided exclusively in Portuguese. National calls: Cost of call to the national mobile network; International calls: call cost according to the rates set by the respective operator).
Product Availability and Order Confirmation/Cancellation
Collection of products for processing the online order only begins after payment confirmation. For payments via Multibanco Reference, Love my Pharma informs that the maximum payment deadline is 24 hours and that the product(s) selected in the order will be reserved during this period. If payment is not registered after 24 hours, Love my Pharma will cancel the order. It is also informed that during special periods, such as commemorative days, Black Friday, and Cyber Monday, among others, or when discount codes/coupons are issued, the maximum payment deadline by Multibanco Reference may change;
The consumer will always be informed of the estimated shipping date of their order;
We warn about the variation in shipping time, considering the order destination or any unforeseen event that may arise from CTT or another partner carrier. Love my Pharma is not responsible for delivery delays caused by external factors;
Online order shipments and their preparation will only occur on business days between 9:00 AM and 6:00 PM. Therefore, weekends and holidays will not be counted for delivery time estimates or delivery itself. In case of any delay in order shipment compared to the initially presented time, claims for compensation will not be allowed or considered;
Fulfillment of all orders placed in the Online Store is subject to product availability. Love my Pharma tries to ensure that all items offered for sale are in stock. However, Love my Pharma reserves the right not to accept any orders or to cancel already confirmed orders for products in that order that have since gone out of stock;
In cases of product unavailability and/or stock shortage, the consumer will be immediately informed about the partial or total cancellation of the order. In the event of processing an online order, with payment, that contains products that become unavailable during invoicing due to stock shortage, Love my Pharma will immediately refund the amount paid by the consumer. In these situations, the refund method will always be the same as the payment method;
Love my Pharma provides the total price of each product including Value Added Tax (VAT), and cannot be held responsible in case of a computer error or any other cause that results in a substantial unforeseen change in the public sale price listed on the Love my Pharma website. In cases where this value is negligible, the order will be canceled even if it was previously accepted or confirmed by the Sales Team. The client will always be informed of this fact, and Love my Pharma will be exempt from liability for any damages or costs arising from this action.