Privacy Policy

Our Commitment

Love my Pharma commits to its customers to provide excellent service, based on respect, seriousness, and the proper handling of all personal data provided to Love my Pharma. We promote our quality system and work to ensure a distinctive service that earns our customers' trust every day. We guarantee that under no circumstances will any data be shared with other entities for commercial purposes unless authorized by the customer.

Collection and Processing of Personal Data

All data requested and provided by the consumer will be exclusively processed by Love my Pharma and will have the sole purpose of online registration for purchasing the products we offer, sending Newsletters, and sending Promotional Campaigns.

Promotional campaigns will be sent based on the purchase profile of each customer. Thus, we clarify that the data collected during registration at Love my Pharma (name, email address, delivery code, and address) are strictly related to the entire sales process, including the transportation of selected products, and marketing actions aimed primarily at improving our customer's shopping experience.

Additionally, it may be necessary to process consumer data in the following situations: pre- and post-sale service assistance (including exchanges and/or returns) and future orders (data retention to simplify the purchase and billing process). Furthermore, for fraud prevention and transaction security improvement, your purchase data may be shared with Shopify Network Intelligence, which uses anonymized and aggregated information.

We also clarify that all processing is governed by the guidelines of the General Data Protection Regulation (GDPR) and Law No. 58/2019, of August 8, which ensures the implementation, in national law, of Regulation (EU) 2016/679 of the European Parliament and Council, of April 27, 2016, concerning the protection of individuals regarding the processing of personal data and the free movement of such data.

Sharing of Personal Data

Our consumers' personal data may be disclosed to third parties/subcontractors, i.e., External Entities contracted by Love my Pharma. If such disclosure is made to these Entities, which provide specific services in Customer Support, Information Technologies, or Communication Delivery Services, it will be done under the condition that the purpose for which the consumer provided their personal data to Love my Pharma is not violated. We emphasize that in the case of data disclosure, it will only occur with the information or consent of the data subject concerned.

Retention of Personal Data

Our consumers' personal data will only be stored if strictly necessary for processing online purchases.

After these purposes are fulfilled, all data provided by the consumer (name, email address, delivery code, and address) will be deleted or anonymized by Love my Pharma.

How You Can Exercise Your Rights

Our consumers may, at any time and under applicable law, request from Love my Pharma access to all Personal Data they have provided, as well as demand its deletion, correction, portability, restriction, or objection to processing.

Whenever this is the data subject's wish, an email should be sent to apoio@lovemypharma.com.

Use of Cookies

To present products and promotional campaigns tailored to your preferences and needs, Love my Pharma uses Cookies. Only Love my Pharma will have access to the information collected through Cookies, so blocking this feature will prevent us from offering the best conditions, whether through products or specific campaigns. We assure you that our goal is to optimize navigation on Love my Pharma.

Changes to the Privacy Policy and Cookie Policy

We inform you that, due to the constant evolution of online shopping platforms, Love my Pharma may, at any time, change or update the Privacy Policy and Cookie Policy.

All changes will be announced and will take effect from the moment of disclosure. Therefore, we ask our consumers to regularly check our Privacy and Cookie Policies.