Campaigns and Promotional Codes

What promotional codes are

Promotional codes (or discount coupons) provided by Love My Pharma allow customers to benefit from discounts, offers, or special conditions on certain products or orders, according to the conditions defined for each campaign.

Each promotional code has specific usage rules, which will be communicated at the time of its disclosure.

How to use a promotional code

To use a promotional code, the customer must enter the respective code in the indicated field during the checkout process.

After code validation, the applicable discount will be automatically reflected in the order value, provided all campaign conditions are met.

Usage rules

Unless otherwise indicated, promotional codes:

• They are valid only for purchases made through the Love My Pharma online store;
• They are personal and non-transferable;
• They cannot be sold, exchanged, donated, or disclosed for commercial purposes;
• They can only be used within their respective validity period;
• They are subject to the availability of stock of the products covered by the campaign.

Love My Pharma reserves the right to cancel or deactivate any promotional code whenever there is evidence of misuse, fraud, or breach of these conditions.

Accumulation of discounts

Unless expressly indicated otherwise, promotional codes cannot be combined with other campaigns, discounts, offers, or ongoing promotional actions.

Each promotional code can only be used once per order.

Returns and refunds

In case of return of products purchased under a promotional campaign or using a discount code, the refund will correspond to the amount actually paid by the customer.

No value corresponding to the discount granted will be assigned, nor will promotional codes be converted into money or credit.

Validity of campaigns

Promotional campaigns are valid exclusively during the period indicated by Love My Pharma or until the available stock runs out, whichever occurs first.

Love My Pharma reserves the right to change, suspend, or terminate promotional campaigns whenever unforeseen circumstances justify it, without prejudice to the legally applicable rights of consumers.

Limitations and exclusions

Unless otherwise indicated, promotional campaigns may not apply to certain product categories, including:

• Diapers;
• Infant food;
• Products already covered by other promotions or discounts.

The specific exclusions of each campaign will always be communicated on the respective promotional page or in the offer conditions.