Terms of Service

Company Identification

The Love My Pharma online store is owned by Farmácia da Penha, Lda., company number 505 741 350, headquartered at Estrada da Penha no. 52, 8005-135 Faro, Portugal.

The website is available through the domain www.lovemypharma.com.

The Technical Management of the online store is under Dr. Susana Maria Tomé Soares de Andrade Sarraguça.

Purpose and Scope

These Terms and Conditions govern access, navigation, and use of the Love My Pharma website, as well as all purchases made through the online store.

By using this website or placing an order, the user declares that they have read, understood, and accepted these Terms and Conditions.

Website Use

The user agrees to use the website responsibly, in accordance with applicable law and these Terms and Conditions.

Any use that may compromise the security, operation, or integrity of the website is prohibited, including unauthorized access attempts, abusive use of content, or introduction of malicious software.

Customer Account

Users may make purchases by creating a customer account or, when available, by using the guest checkout option.

The user is responsible for ensuring the accuracy and updating of the data provided, as well as the confidentiality of their account access credentials.

Love My Pharma reserves the right to suspend or close accounts showing signs of fraudulent use or violation of applicable law.

Products and Information Presented

Love My Pharma strives to ensure that all descriptions, images, prices, and other information presented on the website are accurate and up to date.

Product images may be for illustrative purposes only and there may be minor differences from the actual product supplied.

If you have any questions about a product, we recommend consulting its description or contacting our customer support team.

Prices

All prices shown include VAT at the current legal rate.

Shipping costs, when applicable, will be shown before the final order confirmation.

Love My Pharma reserves the right to correct obvious pricing or information errors resulting from technical, computer, or human failures.

Purchase Process

The purchase process is described on the "How to Order" page.

Completing an order implies acceptance of these Terms and Conditions, as well as other applicable policies available on the website.

After submitting the order, the customer will receive a confirmation message at the provided email address.

Payments

Love My Pharma offers various payment methods, detailed information of which can be found on the "Payment Methods" page.

Order processing will only begin after payment confirmation, whenever applicable.

Product Availability

All orders are subject to product availability.

In case of total or partial unavailability after placing an order, the customer will be informed as soon as possible and a refund will be made for the amounts paid for the unavailable products.

Intellectual Property Rights

All content on the website, including texts, images, photographs, videos, trademarks, logos, graphics, software, and other elements, is protected by intellectual and industrial property rights.

Reproduction, distribution, modification, transmission, or use of content for commercial purposes without prior express authorization from Love My Pharma is prohibited.

Limitation of Liability

Love My Pharma cannot be held liable for damages resulting from temporary website interruptions, technical failures, communication network unavailability, or any external circumstances beyond its reasonable control.

Nothing in these Terms and Conditions excludes or limits rights legally recognized to consumers under applicable law.

Data Protection

The processing of users' personal data is carried out in accordance with applicable data protection legislation.

For more information, please see our Privacy Policy.

Changes to the Terms and Conditions

Love My Pharma reserves the right to update or change these Terms and Conditions at any time.

Changes will take effect after their publication on the website.

Dispute Resolution

In case of consumer disputes, the consumer may resort to a legally recognized Consumer Alternative Dispute Resolution Entity.

Additional information can be found on the "Alternative Dispute Resolution" page.

These Terms and Conditions are governed by Portuguese law.

Contacts

For any questions related to website use, orders, or after-sales support, you can contact Love My Pharma through the following means:

Email: apoio@lovemypharma.com

Phone: +351 912 537 496

Telephone service hours: Monday to Friday, from 9:00 AM to 6:00 PM.

Calls to the national mobile network are charged according to the operator's applicable rates.