Privacy Policy

Last updated: 06/14/2026

Who We Are

This Privacy Policy explains how Love My Pharma collects, uses, protects, and processes the personal data of website users www.lovemypharma.com.

Data Controller: Farmácia da Penha, Lda.

Tax ID: 505 741 350

Address: Estrada da Penha n.º 52, 8005-135 Faro, Portugal

Email: apoio@lovemypharma.com

Our Commitment

Love My Pharma is committed to processing its customers' personal data transparently, securely, and in compliance with the General Data Protection Regulation (GDPR) and other applicable legislation.

What Data We Collect

Depending on the user's interaction with the website, the following data may be collected:

Identification Data

  • Name
  • Date of birth (when applicable)
  • Tax identification number (when requested)

Contact Data

  • Email address
  • Phone number
  • Billing address
  • Delivery address

Purchase Data

  • Order history
  • Products purchased
  • Information related to payments and refunds

Technical Data

  • IP address
  • Device type
  • Operating system
  • Browser used
  • Browsing and interaction data with the website

Purposes of Processing

Personal data may be used for:

  • Processing and delivery of orders;
  • Management of payments and invoicing;
  • Customer support and after-sales assistance;
  • Management of returns and refunds;
  • Compliance with legal and tax obligations;
  • Fraud prevention and security enhancement;
  • Sending communications related to orders;
  • Sending promotional campaigns and newsletters, when consent has been given.

Legal Basis for Processing

Personal data is processed based on one or more of the following legal bases:

  • Contract execution;
  • Compliance with legal obligations;
  • Legitimate interest of Love My Pharma;
  • Consent of the data subject, when applicable.

Data Sharing with Third Parties

To ensure the operation of the online store, data may be shared with entities providing services on behalf of Love My Pharma, namely:

  • E-commerce platforms;
  • Payment service providers;
  • Carriers and logistics operators;
  • Customer support tools;
  • Technology service providers and hosting;
  • Email marketing platforms;
  • Statistical analysis and website performance tools.

These entities may only process data for the contractually defined purposes and in accordance with applicable law.

Shopify and Associated Services

The Love My Pharma online store is hosted on the Shopify platform.

Some data may be processed by Shopify and its associated services for order processing, fraud prevention, security, performance analysis, and improvement of the shopping experience.

For more information, we recommend consulting Shopify's Privacy Policy.

Data Retention

Personal data will be retained only for the period necessary to fulfill the purposes for which it was collected or to comply with applicable legal obligations.

Retention periods may vary depending on the nature of the data and the applicable legal obligations.

Data Subject Rights

Under applicable law, the user may exercise the following rights:

  • Right of access;
  • Right to rectification;
  • Right to erasure;
  • Right to restrict processing;
  • Right to object;
  • Right to data portability;
  • Right to withdraw consent at any time.

Exercise of Rights

To exercise any of your rights or clarify questions related to the processing of your personal data, you can contact us through:

Email: apoio@lovemypharma.com

Love My Pharma will respond to requests within legally established deadlines.

Data Security

Love My Pharma adopts appropriate technical and organizational measures to protect personal data against loss, misuse, unauthorized access, disclosure, or alteration.

However, no data transmission over the internet can be considered completely secure.

Cookies and Similar Technologies

The website uses cookies and similar technologies to ensure its operation, improve browsing experience, analyze website performance, and present relevant content.

Detailed information can be found in the Cookie Policy.

Changes to the Privacy Policy

Love My Pharma may update this Privacy Policy whenever necessary.

Any relevant changes will be published on this page, along with the respective update date.