Privacy Policy

Last updated: 11/08/2026

Who We Are

This Privacy Policy explains how Love My Pharma collects, uses, protects, and processes the personal data of website users www.lovemypharma.com.

Data Controller: Farmácia da Penha, Lda.

Legal Representative: Maria Edite Campina Caliço

NIPC/Commercial registration number: 505741350

VAT No.: PT505741350

Competent Registry: Faro Land/Commercial Registry Office, Portugal

Address: Estrada da Penha no. 52, 8005-135 Faro, Portugal

Email: apoio@lovemypharma.com

Our Commitment

Love My Pharma undertakes to process its customers' personal data transparently and securely, in compliance with the General Data Protection Regulation (GDPR) and other applicable legislation.

What Data We Collect

Depending on the user's interaction with the website, the following data may be collected:

Identification Data

  • Name
  • Date of birth (where applicable)
  • Tax identification number (when requested)

Contact Data

  • Email address
  • Telephone number
  • Billing address
  • Delivery address

Purchase Data

  • Order history
  • Products purchased
  • Information related to payments and refunds

Technical Data

  • IP address
  • Device type
  • Operating system
  • Browser used
  • Browsing data and interaction with the website

Purposes of Processing

Personal data may be used for:

  • Order processing and delivery;
  • Payment and invoicing management;
  • Customer support and after-sales assistance;
  • Management of returns and refunds;
  • Compliance with legal and tax obligations;
  • Fraud prevention and enhanced security;
  • Sending communications related to orders;
  • Sending promotional campaigns and newsletters, where consent has been given.

Legal Basis for Processing

Personal data is processed on the basis of one or more of the following legal bases:

  • Performance of a contract;
  • Compliance with legal obligations;
  • Love My Pharma's legitimate interest;
  • Consent of the data subject, where applicable.

Sharing Data with Third Parties

To ensure the operation of the online store, data may be shared with entities that provide services on behalf of Love My Pharma, namely:

  • E-commerce platforms;
  • Payment service providers;
  • Carriers and logistics operators;
  • Customer support tools;
  • Technology and hosting service providers;
  • Email marketing platforms;
  • Website performance and statistical analysis tools.

These entities may only process the data for the contractually defined purposes and in accordance with applicable legislation.

Shopify and Associated Services

The Love My Pharma online store is hosted on the Shopify platform.

Some data may be processed by Shopify and its associated services for order processing, fraud prevention, security, performance analysis, and improving the shopping experience.

For more information, we recommend consulting Shopify’s Privacy Policy.

Data Retention

Personal data will be retained only for the period necessary to fulfill the purposes for which it was collected or to comply with applicable legal obligations.

Retention periods may vary depending on the nature of the data and the applicable legal obligations.

Data Subjects’ Rights

Under applicable legislation, users may exercise the following rights:

  • Right of access;
  • Right to rectification;
  • Right to erasure;
  • Right to restriction of processing;
  • Right to object;
  • Right to data portability;
  • Right to withdraw consent at any time.

Exercise of Rights

To exercise any of your rights or clarify questions related to the processing of your personal data, you may contact us via:

Email: apoio@lovemypharma.com

Love My Pharma will respond to requests within the legally established deadlines.

Data Security

Love My Pharma adopts appropriate technical and organizational measures to protect personal data against loss, misuse, unauthorized access, disclosure, or alteration.

However, no transmission of data over the internet can be considered completely secure.

Cookies and Similar Technologies

The website uses cookies and similar technologies to ensure its operation, improve the browsing experience, analyze website performance, and display relevant content.

Detailed information can be found in the Cookie Policy.

Changes to the Privacy Policy

Love My Pharma may update this Privacy Policy whenever necessary.

Any relevant changes will be published on this page, together with the corresponding update date.