Frequently Asked Questions
Customer Account
Do I need to create an account to place an order?
No. You can make purchases as a guest without needing to create an account.
Can I change my personal information?
Yes. You can update your personal information at any time through your Customer Area.
For tax reasons, the VAT number associated with a completed order may not be changeable.
Orders
How can I place an order?
Just add the products to the cart, fill in the delivery details, select the payment method, and complete the purchase.
Can I cancel or change my order?
Yes, as long as the order has not yet been processed for shipment.
To request a change or cancellation, please contact Customer Support as soon as possible.
How do I know if my order has been confirmed?
After completing your purchase, you will receive a confirmation email with the order details.
Payments
What payment methods are available?
We currently accept:
- Credit Card (Visa and Mastercard)
- MB WAY
- Multibanco Reference
- PayPal
- Google Pay
- Apple Pay
- Bizum
Is the payment secure?
Yes. All transactions are carried out through secure payment systems protected by encryption technologies.
Promotional Codes
How do I use a promotional code?
The promotional code should be entered in the designated field during checkout.
The discount will be automatically applied to the eligible order amount.
Can I use more than one promotional code?
Unless otherwise indicated, only one promotional code can be used per order.
My promotional code isn't working. What should I do?
Check the validity of the code and the campaign conditions.
If you continue to have difficulties, please contact our Customer Support team.
Shipping and Delivery
How long does it take to receive my order?
Delivery times vary depending on the destination and the selected carrier.
The estimated delivery time will be shown during the checkout process.
How can I track my order?
As soon as the order is shipped, you will receive tracking information via the email associated with the purchase.
Do you offer international shipping?
Yes. We ship to several European countries.
Shipping costs and delivery times vary depending on the destination.
Returns and Refunds
Can I return a product?
Yes, in accordance with applicable law and our Exchange and Return Policy.
How will I receive my refund?
After the return is validated, the refund will be processed using the same payment method used for the purchase, unless technically impossible.
Customer Support