Terms and Conditions

Love my Pharma Ownership

Farmácia da Penha, Lda, headquartered at Estrada da Penha nº52, 8005-135 Faro, with commercial registration 505 741 350, is the legitimate owner of the official Love my Pharma website, whose domain is at www.lovemypharma.com, with the Online Store's Technical Direction under Dr. Susana Maria Tomé Soares de Andrade Sarraguça.

Customer Support and Contacts

Purpose and Scope of Application

All product sales made on Love my Pharma, between the customer as buyer and Love my Pharma as seller, are governed by the General Terms and Conditions of Sale. These conditions apply both to visitors and to any commercial transaction carried out through our Online Store;

Product search and purchase are subject to acceptance of the General Terms of Use defined by Love my Pharma;

Love my Pharma will consider “Customer,” “User,” or “Buyer” any individual who purchases products or services in the Online Store;

Considering the ongoing evolution of Online shopping platforms, Love my Pharma may, at any time and without prior notice, change the previously mentioned Terms of Use and Contracting. Under the same conditions, information and commercial offers regarding products, prices, commercial terms, and promotions may be modified. Love my Pharma will always consider publishing all changes made;

All orders placed by users who do not agree with the General Terms of Sale of the “Seller” (Love my Pharma) may not be considered, and Love my Pharma reserves the right not to process them;

The “Customer” must always provide a valid email or postal address that allows the “Seller” (Love my Pharma) to contact the “Customer” whenever appropriate. This contact is previously accepted and authorized by the consumer.

Content available on Love my Pharma

Any attempt, without prior written authorization, to reproduce, transfer, distribute, or store digital content or materials present on Love my Pharma is prohibited. All content is for strictly personal use;

The introduction of links on our official website for commercial purposes is not allowed without prior authorization. Likewise, the use of the Love my Pharma domain is prohibited, www.lovemypharma.com, by third parties, with any infringement subject to legal action by Love my Pharma through the competent legal means;

Love my Pharma is not responsible for links outside the official page www.lovemypharma.com, or Social Networks that allow access to the Online Store. Any content posted on those same links will likewise not be the responsibility of Love my Pharma;

The Communication and Marketing Team of Love my Pharma strives for transparent communication with the “Customer” and works to ensure that all information presented in the online store is free of spelling errors. In the event of any spelling error, it will always be corrected as soon as possible;

The disclosure of contractual information, product and service information, communications (via email or SMS), and sales formalizations is officially carried out in European Portuguese and translated into Spanish and English. Only expressions specific to the field of medicines and health products that cannot be translated will be presented in a foreign language. Situations where the commercial name of the product in Portugal may differ from the commercial name of the product in Spain should be considered. In case of doubt, we suggest contacting the Love my Pharma Customer Support Team via email: apoio@lovemypharma.com or by phone at +351 912 537 496 (Phone support is provided exclusively in Portuguese). National calls: Cost of call to the national mobile network; International calls: call cost depends on the rates set by the respective operator.

Commercial Policy

The customer will always have the right to terminate the Purchase and Sale contract, under applicable legal terms, if the product or service information presented in the Online Store does not correspond to their characteristics;

Love my Pharma warns that the images shown may be for illustrative purposes only. We therefore recommend always consulting the detailed product information provided in its description. We suggest that, in case of doubt, you contact us or consult the official website of the brand in question;

Any change in the price and product features does not require prior notice;

The consumer must be aware of and accept the General Terms and Conditions of Sale of Love my Pharma before confirming their purchase or order;

All data recorded by Love my Pharma serve as proof of the set of transactions carried out between Love my Pharma and the “Customer”. 

Retention of Ownership of marketed products

All products on Love my Pharma remain the property of Love my Pharma until payment is made by the consumer for their purchase.

Quality and Guarantee 

Only products sold through the official Love my Pharma website will be marketed. Under no circumstances will second-hand products or products of lower quality than market standards be sold;

Love my Pharma warns that the browsers and monitors used by consumers may influence the aesthetic appearance of the products shown in the Online Store. For this reason, the products viewed may not fully correspond to the final product.

Prices

All amounts displayed on Love my Pharma already include Value Added Tax (VAT);

At the end of the online purchase process, the customer will be presented with a final amount that includes the product prices, Value Added Tax, and delivery costs, if applicable. The invoice related to the purchase will be delivered along with the order;

The prices of the products displayed on Love my Pharma are listed in Euros, and the only change to the final amount will be due to shipping costs or the application of a promotional discount.

Love my Pharma provides the total price of each product including Value Added Tax (VAT), and cannot be held responsible in case of computer errors or any other cause that results in a substantial unplanned change in the retail price listed on the Love my Pharma website. In cases where this amount is negligible, the order will be canceled even if it was previously accepted or confirmed by the Sales Team. The customer will always be informed of this fact, and Love my Pharma will be exempt from any liability for damages or costs arising from this action.

Liability

Love my Pharma will only be responsible for damages suffered by the “Buyer” if such damages result from breaches attributable to Love my Pharma’s contractual obligations towards the “Consumer,” or if liability arises from applicable legal rights;

Any damage suffered by the consumer as a result of inappropriate use of the products will not be the responsibility of Love my Pharma;

Love my Pharma is not responsible for damages resulting from incorrect information on the Online Store or on the product itself;

Love my Pharma guarantees consumers that all products sold in the Online Store comply with Portuguese and EU legislation;

Love my Pharma assumes no responsibility in case of violation of the legislation of the country where the order is delivered. The customer must check with local authorities the import or usage conditions of the products they wish to order.

Intellectual and Industrial Property

All texts, comments, works, and images reproduced or represented on Love my Pharma are strictly reserved under copyright law as well as intellectual property rights, worldwide;

Accordingly, and under the terms of the Intellectual Property Code, the use of information is only authorized for private purposes, subject to contrary provisions, including more restrictive provisions contained in the said code;

Any reproduction or representation, in whole or in part, of Love my Pharma or the elements included therein is strictly prohibited;

The company names, trademarks, and distinctive signs reproduced on Love my Pharma are protected under the applicable legal provisions on industrial property. The reproduction or representation of all or part of any distinctive signs is strictly prohibited and must be subject to prior written authorization from the owner of the Love my Pharma trademark;

If the “User” wishes to use information or materials from the Online Store, they must obtain prior written authorization granted by Love my Pharma.

Applicable Law

These Terms and Conditions and all disputes arising related to these general conditions, including their validity, the use of the online store www.lovemypharma.com or any purchase on it shall be governed by Portuguese Law;

In case of dispute regarding the interpretation or execution of these Terms and Conditions, Love my Pharma and the “Buyer” commit to seeking an amicable solution that is fair and appropriate, within a maximum period of 60 (sixty) days from the receipt of the communication sent for this purpose by any of the parties involved;

In the absence of an amicable solution, under the terms of the previous clause, and in case of breach of these Terms and Conditions, both parties agree that the competent court shall be the Civil Court of Faro, expressly waiving any other jurisdiction.